Tenants
Corwyn J. Melette and Associates
Welcomes You!
Corwyn J. Melette and Associates welcomes you as a new resident. To achieve a successful tenant/management relationship, we prepared this Tenant Handbook to assist you with your tenancy. We recommend that you keep it in a convenient location so that you can refer to it easily.
You will find maintenance guidelines, rental payment instruction, general infor mation, tenant responsibilities and more.
The owner of the property has retained our firm as their property management company and representative to manage your home. Therefore, you need tocontact us when you need assistance. Our contact information is listed below and on the next page.

Management Staff
Corwyn J. Melette…………Owner/Broker 8432253759 Email: corwyn@corwynmelette.com
Monette Melette…….Property Manager 8432253739 Email: monette@corwynmelette.com
Nolvia Mejia........ Assistant Property Manager 8432253278 Email: rentals@corwynmelette.com
Office Information
Mailing address:
Phone/Fax:
Website:
P.O. Box 2175
Goose Creek, SC 29445
Office: 8432253739 Fax: 8432253795
www.cjmpropertymanagement.com
Office Hours: MondayFriday 9:00AM to 5:00PM
Moving Checklist















Tenant Communication
Telephone Calls During Office Hours
During office hours, your call will be answered in person. If you get our voice-mail, this means that we are on another line or you have called during our lunch hour. Our office is closed each day between 12:00 and 12:30 for lunch.
Voicemail
If, during the day you reach our voice mail system, use the extension number for the party you are trying to reach. If you don’t know who you need to speak to, leave your message in the gen eral mailbox. Each management staff member checks their voice-mail regularly throughout the day.
Also leave your property address and contact phone number for a staff member to call you
back.Email
This is the preferred method of communication to/from you. We send out notices, requests and general correspondence using this method of communication. If you do not have email, we will send this information to you in the mail, or leave a voice message.
is advised that the tenant maintain fire and theft insurance for their personal property as well as liability insurance coverage. We are happy to refer you to an agent if you need one.
Telephone Calls During Office Hours
During office hours, your call will be answered in person. If you get our voice-mail, this means that we are on another line or you have called during our lunch hour. Our office is closed each day between 12:00 and 12:30 for lunch.
Voicemail
If, during the day you reach our voice mail system, use the extension number for the party you are trying to reach. If you don’t know who you need to speak to, leave your message in the gen eral mailbox. Each management staff member checks their voice-mail regularly throughout the day.
EmergencyCalls
During normal office hours, immediately state if you have an emergency. If you reach the voice mail system during office hours, or after the office is closed, immediately hang up and call the emergency number, 8432253739.MaintenanceRequests
If you have a maintenance issue please go to your tenant Online portal (www.cjmapropertymanagement.com) to submit any issues. You may also call our office at: 8432253739. If you are leaving a message on voice-mail, please describe the issue in detail.Also leave your property address and contact phone number for a staff member to call you
back.
Change in Contact Information
Please notify our office if you change your phone number or email address.Renters’ Insurance
This is required before move in. The property management company or the owner shall not be liable or responsible for loss or damages to articles or property belonging to the tenant. Itis advised that the tenant maintain fire and theft insurance for their personal property as well as liability insurance coverage. We are happy to refer you to an agent if you need one.
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Paying Rent



We do not accept rent checks from anyone not on the lease. Partial payments and multiple checks are acceptable.

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We want to review and clarify our fee structure with you. These fee amounts are on lthe last page of this handbook written. The most common fees are:




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Change in Tenant (s)
Adding a new tenant: Before a new person moves into the property, they are required to com plete an application and pay the $50 Application fee and be approved by our office. They will then be added to the currnet lease via amendment with all other terms of the lease remaing the same. There is a $100 Lease Amendment fee.Roommate moving out: If you have a roommate wanting to move out, a 30 day notice to va cate form must be submitted to our office (end of handbook). If a lease for a term is still in effect, he/she will be legally responsible until that term expires, or a replacement is found.
There is a $100 Lease Amendment fee.

Tenant Responsibilities
The following items are the responsibility of the tenant at their expense while they are living at the property:


problem.


home.







If you have a pet at the time you sign the lease, we need a picture of your pet to put in your file. Not all properties allow pets so if you add a pet to your family, contact our office for prior approval and pay a non-refundable $300 security deposit.
Care of Property
Getting To Know Your Residence
When you move into a property, it is helpful to know where important items are located. Take the time to know or locate the:
Main circuit breaker in the event power goes out
Gas shut off valve turn off during emergencies/disasters for safety
GFI plug (s) so you can check them if your plugs or appliances in the bathroom, kitchen, patio or garage fail to work
Electric and/or gas meters to check your utility bills
The main water shutoff valve in case of major flooding (usually in the street.) Water shutoff valves below the sinks and behind toilets in case of water leaks Method of cleaning the oven so you use the right products
Time bake knobs on the oven— in the event the oven will not work, these may not be set
properly.
Submit your request in writing before making any changes
Do not proceed with any work until you receive written authorization to do so.
Your property manager will consult the owner to see if the request is acceptable to them. We will then notify you in writing of their decision.
If you have a maintenance issue login to your online portal to submit any issues or call the office at 843-225-3739
Our vendors schedule directly with our tenants to make all repairs. If you fail to keep a scheduled appointment with a vendor, you will be responsible for the cost of the service call.
843-225-3739
Emergencies include but are not limited to:
Fire— call the fire department.
Flood— shut the water off.
IMMEDIATE electrical danger— shut off main breaker in breaker box and call our
office.
Backed up plumbing— stop using and call our office.
NON– Emergency items include: With any of the following please notify us of the problem the next business day, or submit issue through the tenant online portal.
Getting To Know Your Residence
When you move into a property, it is helpful to know where important items are located. Take the time to know or locate the:

Gas shut off valve turn off during emergencies/disasters for safety
GFI plug (s) so you can check them if your plugs or appliances in the bathroom, kitchen, patio or garage fail to work

The main water shutoff valve in case of major flooding (usually in the street.) Water shutoff valves below the sinks and behind toilets in case of water leaks Method of cleaning the oven so you use the right products
Time bake knobs on the oven— in the event the oven will not work, these may not be set
properly.
Maintenance
Tenant Renovations/Alterations
It is the our policy that tenants do not do repairs or alterations. If you do want to make a special request for renovation or repair to the property:
Do not proceed with any work until you receive written authorization to do so.
Your property manager will consult the owner to see if the request is acceptable to them. We will then notify you in writing of their decision.
Maintenance Request


Maintenance Emergencies
If you have a maintenance emergency and our office is closed, call:843-225-3739
Emergencies include but are not limited to:

Flood— shut the water off.
IMMEDIATE electrical danger— shut off main breaker in breaker box and call our
office.
Backed up plumbing— stop using and call our office.
NON– Emergency items include: With any of the following please notify us of the problem the next business day, or submit issue through the tenant online portal.
- Heat * Air conditioning * Appliance repair
Clogged Drains
To prevent tub and shower drains from clogging, we suggest a product called Hair Away. This will eliminate hair buildup in the drain. For kitchen sink drains with garbage disposals, please refer to What goes down garbage disposal. Most maintenance calls can be avoided by having this knowledge. If the services of a professional are required, and he determines that the problem is tenant caused, you will be charged.What Goes Down Garbage Disposals
- Small amounts of leftover food from your plate
- Small food bits
- Carrot peelings
What Does Not Go Down Garbage Disposals
- Anything that is not biodegradable food
- Anything combustible
- Plastic and metal
- Bones from any animal
- Hamburger
- Spaghetti
- Bacon grease or other grease
- Egg shells
- Potato skins or large amounts of potato
- Corn cobs or husks, lettuce, asparagus and other fibrous fruits and
More Notes:




Consider running ice cubes in the unit as a means of “cleaning” the unit. The hard ice chips help knock down the scum layers that build up below the seal, and in the grinder wheel.




Preventative Cleaning Tips

Clean pet bowls regularly to avoid attracting ants and other insects.
Do not allow grease to build up in kitchens; use a sponge and soapy water regularly on counter tops, stovetops, and hood filters.


showers.

Mop tile, wood, and linoleum to avoid “dust bunnies” and the buildup of grime. Do not use “cleaning products” on tile.
Vacuum all flooring regularly, particularly carpets. This will save in carpet cleaning bills. Regularly pick up debris and pet feces in outside areas.
Safety Tips
The safety of you and your family is important to our company and many things can affect it. Here are some tips to follow:




If you have small children, use child protector plugs when you are not using outlets.

Avoid running extension cords over walkways, under rugs, or any other place that could cause tripping.

Do not remove smoke alarms, particularly if they are beeping. Smoke alarms are for safety and removing them can endanger all residents and guests. Change the batteries if needed.

Replace outside light bulbs so you can utilize lights properly when it is dark. Report any exposed tree roots to our office.
Keep a portable fire extinguisher in the kitchen and the garage; they are available in hard ware supply stores.



Always be certain the damper is open before starting a fire in the fireplace.
Do not build “roaring” fires in the fireplace; build reasonable fires suited to the size of the

Pests
You are responsible for sugar or “nuisance” ants. We suggest a product called Orange Guard. This product is safe around food, kids and pets. Keep all counters and floors free of water and food items. Spray Orange Guard around door openings and any place you see a trail of sugar ants. Check www.orangeguard.com for a store list. Also recommended are ant stakes placed at exterior foundation.
Call our office if you see carpenter ants, termites or rodents.
30 Day Notice to Vacate
Eventually, you will move, and we want you to be prepared when this is necessary. We re quire our tenants to give a 30 day notice prior to moving.

It is the responsibility of the tenant to deliver all keys to our office. We have a 24 hour box outside our building for your convenience. Please make sure you include your name and identify your rental property address. Garage door remotes can be left in the kitchen.
Before you Vacate the Property
After you have given notice to vacate, please remember to do the following:





If you were approved to install a satellite dish during your tenancy, please remove the dish from the property and take it with you.
Your security deposit refund statement will be sent to your new address within 30 days ofva cating. We offer a rush return for a fee. A deposit refund check will be payable to all persons on the agreement, unless notified otherwise, in writing, signed by all tenants.
We will be marketing your home to rerent and will notify you when we have appointments to show it. If you have any questions, please feel free to call.
Tenant Fees 2016
# Late fees: $15 on the 6th, then $50 and day starting the 10th (pg 6)
# Application fee: $50 person
# Returns check fee: $45 (pg 6)
# High risk renters (credit score under 600): 25% increase on security deposit
# Vendor appoinment no-sow fee: $20 or vendor costs
# Move-Ins are Mondays & Fridays 9-6
-Rush Move-outs (less then 30 day notice): $75
-Rush Move-ins (2-5 days after app approval): $75
-Weekend Move-ins: $75
-After hours: $75
# Rush return on Security Deposit: 15% of deposit (within 7 days business days)
# Weekend Inspections: $45
# Move-in admin fee: $25
# Processing fee for personal checks: $3 (excludes Money Orders & Cashier Checks) # Lease Amendmant / Tenant Responsibility: $100 (pg 6)
# Late fees: $15 on the 6th, then $50 and day starting the 10th (pg 6)
# Application fee: $50 person
# Returns check fee: $45 (pg 6)
# High risk renters (credit score under 600): 25% increase on security deposit
# Vendor appoinment no-sow fee: $20 or vendor costs
# Move-Ins are Mondays & Fridays 9-6
-Rush Move-outs (less then 30 day notice): $75
-Rush Move-ins (2-5 days after app approval): $75
-Weekend Move-ins: $75
-After hours: $75
# Rush return on Security Deposit: 15% of deposit (within 7 days business days)
# Weekend Inspections: $45
# Move-in admin fee: $25
# Processing fee for personal checks: $3 (excludes Money Orders & Cashier Checks) # Lease Amendmant / Tenant Responsibility: $100 (pg 6)